- How can I return my order?
To carry out a return process, fill the return area located at the back of your invoice and send a copy of this invoice along with the product to "COULFATE E TİCATER LTD. ŞTİ. Fevziçakmak Mah. Medcezir Cad. KTM Plaza No:8/B15 Karatay/KONYA” address with MNG KARGO..
- Can I get a product replacement with different size/number instead of returning?
You can request a replacement for the size/number you desire 7 days after your delivery is consigned to the shipping company. For products that are out of stocks, return process is enacted instead of replacement.
- Which products can I return?
The packaging of the product you want to return should not be damaged, the product should not be used, the barcode should not be damaged or removed.
The product that you want to return must be returned in its original box and with all of its accessories.
The packaging of cosmetic or personal care products, underwear products and swimwear products should be unopened and they should be tried on, used or damaged if they are to be returned.
- How many days do I have to return a product?
"The Right for Returning Without Justification" is 14 days.
- To which address do I send my returning product?
Our returns address is: Fevziçakmak Mah. Medcezir Cad. KTM Plaza No:8/B15 Karatay/KONYA/TURKEY
- Do I pay the shipping fee while I am returning a product?
If you send your returning product through MNG Kargo branches that we are in business with, the shipment fees will be met by Coulfate provided you send it with receiver payment method.
- When will the price of my product will be returned?
All processes related to the product that you are returning will start during the 48 hours that the product has reached our storage. All notifications related to the returning process will be made via SMS to your registered mobile number and your e-mail address via e-mail. The time that the returned amount is added to your account changes depending on your bank.
- THow can I follow the completed return processes through the website?
You can follow your returns to Coulfate.com through the "My Orders" segment.
- How is the return process carried out for products that I have purchased via installments?
The entirety of the price of the product you have purchased via installments will be returned to your credit card. Your return will be made with installments by your bank.
- Can I receive the return amount as a gift card as opposed to a return to my card?
You can use the cheque we have sent you in relation to your return for shopping purposes.
You can use this return cheque for shopping without any time limitations.
- Can I use my return cheque alongside with other gift cheques?
You can combine your return cheque with other gift cheques.
- I would like to return an order that I have made with a gift cheque. Can I use my gift cheque again?
After you complete the return of the order you have made with a return cheque, the returning amount will be deposited to your credit card. Return cheques cannot be used for a second time.
- Can I cancel my order?
You can cancel your order by messaging our through the communications segment of our website our by reaching us through the phone number 0850 532 8689. The return amount will be deposited to your card in 24 hours. The amount of time that your bank deposits the return to your account changes depending on your bank.