- How can I change my order?
To carry out a replacement process, fill the return area located at the back of your invoice and send a copy of this invoice along with the product to "COULFATE E TİCATER LTD. ŞTİ. Fevziçakmak Mah. Medcezir Cad. KTM Plaza No:8/B15 Karatay/KONYA” address with MNG KARGO
- Can I get a product replacement with different size/number instead of returning?
You can request a replacement for the size/number you desire 7 days after your delivery is consigned to the shipping company. For products that are out of stocks, return process is enacted instead of replacement.
- Which products can I replace?
The packaging of the product you want to replace should not be damaged, the product should not be used, the barcode should not be damaged or removed. The product that you want to return must be returned in its original box and with all of its accessories.
The packaging of cosmetic or personal care products, underwear products and swimwear products should be unopened and they should be tried on, used or damaged if they are to be replaced.
- How many days do I have to replace a product?
You can carry out a replacement within 14 days.
- To which address do I send my product to be replaced?
Our return address is: Fevziçakmak Mah. Medcezir Cad. KTM Plaza No:8/B15 Karatay/KONYA
- Do I pay the shipping fee while I am replacing a product?
If you send your product through MNG Kargo branches that we are in business with, the shipment fees will be met by Coulfate provided you send it with receiver payment method.
- How long does the product replacement process take?
All processes related to your product to be replaced will start during the 48 hours that the product has reached our storage. All notifications related to the replacement process will be made via SMS to your registered mobile number and your e-mail address via e-mail.
- How can I follow the completed replacement processes through the website?
You can follow your replacements on Coulfate.com through the "My Orders" segment.
- Can I make replacements to the products that I have ordered?
You can make replacements in relation to the purchases made on Coulfate.com If the product that you want to replace does not have your desired size, you can make a return instead of a replacement and order the product you desire again.